{"id":261,"date":"2021-11-23T13:00:55","date_gmt":"2021-11-23T05:00:55","guid":{"rendered":"https:\/\/ladynpet.com\/us\/?page_id=261"},"modified":"2026-01-29T10:33:26","modified_gmt":"2026-01-29T02:33:26","slug":"qa","status":"publish","type":"page","link":"https:\/\/ladynpet.com\/us\/qa\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_299\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"252\" src=\"https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-1024x253.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-1024x253.png 1024w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-510x126.png 510w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-300x74.png 300w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-768x190.png 768w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-1536x379.png 1536w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-2048x505.png 2048w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-24x6.png 24w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-36x9.png 36w, https:\/\/cdn.ladynpet.com\/prod\/sites\/3\/2021\/11\/DC\u5bc4\u5009-3-2-48x12.png 48w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_299 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-pills nav-uppercase nav-size-xlarge nav-left\"><li class=\"tab active has-icon\"><a href=\"#tab_u.s.a\uff5cfaq\"><span>U.S.A\uff5cFAQ<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div class=\"panel active entry-content\" id=\"tab_u.s.a\uff5cfaq\">\n<h3 class=\"accordion_title\">Payments<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What payment methods are available?<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>\u3010Credit card\u3011<\/strong><\/p>\n<p>Currently, we accept Visa, MasterCard, and JCB. We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.<\/p>\n<p>Customer service: <a href=\"mailto:service@ladynpet.com\">service@ladynpet.com<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-222486824\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-222486824 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Shipping<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Delivery Method<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>Home Delivery Only.<\/strong><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How much is shipping?<\/span><\/a><div class=\"accordion-inner\">\n<p>Orders over $25 ship free!<br \/>\nAll other orders ship for a flat rate of $6.99.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the status of my order?<\/span><\/a><div class=\"accordion-inner\">\n<p><span data-contrast=\"auto\">To view the latest shipment&#8217;s status of your order, <\/span><span data-contrast=\"auto\">go to <strong>My Account<\/strong>.<br \/>\n\u203b You can check the latest shipment progress about 1-2 business days after your goods are shipped.<br \/>\n<\/span><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does it take for my order to ship after my order is placed?<\/span><\/a><div class=\"accordion-inner\">\n<p>Shipping time depends on the shipping zone and does vary, and is not guaranteed.<\/p>\n<p><strong>\u3010To United States: West\u3011<\/strong>About 1-3 business days.<br \/>\n<strong>\u3010To United States: Central\u3011<\/strong>About 5-7 business days.<br \/>\n<strong>\u3010To United States: East\u3011<\/strong>About 7-10 business days.<\/p>\n<p>\u203b The ship date may change due to annual leave or public holidays.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Who will be delivering my order?<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>Via UPS.<\/strong><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do I need to be at home to sign for the shipment?<\/span><\/a><div class=\"accordion-inner\">\n<p>Nope! The courier will leave your package at the door, inside your mailbox, or with your doorman.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1916739522\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1916739522 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Orders<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I return or exchange my goods?<\/span><\/a><div class=\"accordion-inner\">\n<p>If you would like to return the products, please keep them unopened and contact our customer service.<br \/>\nNoted: Returns and refunds will not be accepted once the goods are unpacked.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I cancel my order?<\/span><\/a><div class=\"accordion-inner\">\n<p>If the order status is shown as &#8220;<strong>Processing<\/strong>&#8220;, you can contact our customer service to cancel.<\/p>\n<p>If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed.<\/p>\n<div>Customer service:\u00a0service@ladynpet.com\/us<\/div>\n<div><\/div>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1276048203\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1276048203 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Support<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why can't I place an order successfully?<\/span><\/a><div class=\"accordion-inner\">\n<div>If the product is sold out, it will show &#8220;<strong>Out of Stock<\/strong>&#8221; at product page.<\/div>\n<div><\/div>\n<div>Please check your shopping cart to see if you have mistakenly added a product whcih does not belong to the current shipping area.\u00a0If so, please remove the item manually and place your order again!<\/div>\n<div><\/div>\n<div>Customer service: service@ladynpet.com<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Lady N | Sustainable Tofu Cat Litter from TAIWAN<\/title>\n<meta name=\"description\" content=\"When you think of cat litter, convenience might be the first thing that comes to mind. 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