1. 退換貨規則

【新客免運體驗組

首次購買超凝新客免運體驗組,收到商品組合後 30 天內,若有任何不滿意,皆可聯絡超凝客服,
我們將無條件為您辦理退款。(註:香港地區暫不適用 30 天滿意保證)

其他退換貨規則詳見如下:

◤ 台灣地區 ◢

依消費者保護法規定,超凝小姐一般商品(免運體驗組除外)皆享網路購物 7 天鑑賞期(到貨日開始計算,包含假日)。
鑑賞期期間因個人因素欲退換貨,且商品皆符合以下條件者,公司將提供免費退換貨服務:

● 商品於官網購買
● 商品包裝完整未開封
● 商品未超過 7 天鑑賞期

※ 用品類拆封後非瑕疵不得退換
※ 若超過7天鑑賞期,將酌收運費NT$80元 / 趟

註:30天滿意保證僅適用首次購買免運體驗組,其餘商品則依照網購7天鑑賞期辦理

2. 如需辦理退換貨,該如何進行呢?

為保護消費者之權益,若對收到的商品有疑慮時,請先將商品收妥,
並拍照傳至超凝客服(LINE ID :@lady.n)將有專人客服一對一為您處理唷!

☎️ 或撥打客服專線:03-2605338

3. 能夠更改訂購項目嗎?

如果有訂單調整需求,可以私訊客服,竭誠為您處理喔!

4. 能夠取消訂單嗎?

如果有訂單調整需求,可以私訊客服,竭誠為您處理喔!

5. 物流配送相關

灣地區:

配送方式

運費

免運費門檻

到貨時間

宅配

$80元

消費滿$599元

訂單成立後,1~3天到貨

711取貨 $80元 消費滿$599元 訂單成立後,3~5天到貨

※由於超商材積限制,6包貓砂以上僅限宅配
※實際出貨日可能因遇特殊假日與節日變動

6. 可以使用的付款方式有哪些呢?

可以使用信用卡LINE PayATM轉帳超商代碼繳費超商取貨付款貨到付款

7. 我想寄倉,貓砂寄倉功能該如何使用?

詳情請點選寄倉優惠,將完整為您說明寄倉操作方式與超值優惠內容!

8. 可以寄送海外地區嗎?

海外目前開放港澳、美國地區
其餘地區正在全力建置中,希望讓海外地區的貓奴們也能享受清新美好的貓砂。請大家等等我們!

9. 發票將會如何開立?

1. 電子發票 > 如有需要報帳或是公司行號請務必輸入統一編號。
2. 手機條碼 > 需要至財政部申請手機條碼,並於結帳時輸入。

發票開立方式皆為電子發票,將於訂單完成後發送至訂購人E-mail帳號,如有錯誤請立即聯繫客服人員進行變更。
其他詳細介紹,可至財政部電子發票整合服務平台查詢(https://www.einvoice.nat.gov.tw/ )。

Payments

What payment methods are available?

【Credit card】

Currently, we accept Visa, MasterCard, and JCB. We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.

Customer service: service@ladynpet.com
※Recommended to use a card with no cross-border fee.

Shipping

Delivery Method

Home Delivery Only.

How much is shipping?

Orders over $25 ship free!
All other orders ship for a flat rate of $6.99.

What is the status of my order?

To view the latest shipment’s status of your order, go to My Account.
※ You can check the latest shipment progress about 1-2 business days after your goods are shipped.

How long does it take for my order to ship after my order is placed?

Shipping time depends on the shipping zone and does vary, and is not guaranteed.

【To United States: West】About 1-3 business days.
【To United States: Central】About 5-7 business days.
【To United States: East】About 7-10 business days.

※ The ship date may change due to annual leave or public holidays.

Do I need to be at home to sign for the shipment?

Nope! The courier will leave your package at the door, inside your mailbox, or with your doorman.

Orders

Can I return or exchange my goods?

If you would like to return the products, please keep them unopened and contact our customer service.
Noted: Returns and refunds will not be accepted once the goods are unpacked.

Can I cancel my order?

If the order status is shown as “Processing“, you can contact our customer service to cancel.

If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed.

Customer service: service@ladynpet.com

Support

Why can't I place an order successfully?
If the product is sold out, it will show “Out of Stock” at product page.
Please check your shopping cart to see if you have mistakenly added a product whcih does not belong to the current shipping area. If so, please remove the item manually and place your order again!
Customer service: service@ladynpet.com