1.物流配送相關
香港地區：
|
配送方式 |
運費 |
免運費門檻 |
到貨時間 |
|
宅配 |
HK$ 50 |
消費滿 HK$500 |
訂單成立後，3~5天到貨 |
澳門地區：
|
配送方式 |
運費 |
免運費門檻 |
到貨時間 |
|
宅配 |
HK$ 50 |
消費滿 HK$750 |
訂單成立後，5~7天到貨 |
※貨運配送以一樓運送為主，若有需要增加配送樓層或條件，則須另按照樓層及運送材積酌收費用
【最新上樓費標準】
| 一箱貨 | 兩箱（含）以上 | |
| 電梯大樓 | 澳幣10元（不分樓） | 澳幣20元（不分樓） |
| 樓梯樓（唐樓） | 澳幣5元／層 | 澳幣10元／層 |
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2.可以使用的付款方式有哪些呢？
可以使用信用卡
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3.我想寄倉，貓砂寄倉功能該如何使用？
詳情請點選寄倉優惠，將完整為您說明寄倉操作方式與超值優惠內容！
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4.發票將會如何開立？
可以選擇個人電子發票或三聯式電子發票
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5.可以寄送海外地區嗎？
！其餘地區正在全力建置中，希望讓海外地區的貓奴們也能享受清新美好的貓砂。請大家等等我們！
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6.如需辦理退換貨，該如何進行呢？
超凝小姐一般商品(免運體驗組除外)皆依照網購7天鑑賞期辦理。若有任何需求，歡迎聯絡超凝客服，將有專人客服一對一為您處理唷
公司地址: 台灣新竹市北區中山路163號2樓之3
【港澳退換貨須知】
您在超凝小姐Ladynpet所進行的訂購、交易等行為都以金流收款渠道的當地法令為準據法，港澳地區交易係根據香港法。
香港
牧羊人貿易有限公司
HONG KONG HUNG HOM KLN MAN YUE ST KAISER EST NO 41 RM 2 UNIT A2, 6F
Payments
【Credit card】
Currently, we accept Visa, MasterCard, and JCB. We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.
Customer service: service@ladynpet.com/hk
※Recommended to use a card with no cross-border fee.
Shipping
Home Delivery Only.
Orders over $25 ship free!
All other orders ship for a flat rate of $6.99.
To view the latest shipment’s status of your order, go to My Account.
※ You can check the latest shipment progress about 1-2 business days after your goods are shipped.
Shipping time depends on the shipping zone and does vary, and is not guaranteed.
【To United States: West】About 1-3 business days.
【To United States: Central】About 5-7 business days.
【To United States: East】About 7-10 business days.
※ The ship date may change due to annual leave or public holidays.
Via FedEx.
Nope! The courier will leave your package at the door, inside your mailbox, or with your doorman.
Orders
If you would like to return the products, please keep them unopened and contact our customer service.
Noted: Returns and refunds will not be accepted once the goods are unpacked.
If the order status is shown as “Processing“, you can contact our customer service to cancel.
If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed.
