Sirenia Pet Ltd know that your privacy is important to you, this notice explains the types of information we collect, how we may use, disclose and protect your information, and the choices available to you.


1. What information do we collect?

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing: With your permission, we may send you emails about our store, new products and other updates.

2. How We Use Your Information?
We use the personal information that we collect for the below purposes:

  • For marketing and advertising purposes,such as:Communicating with you for marketing and promotional purposes, including sending you newsletters, emails, SMS text notifications.
  • For security purposes, such as: Managing access to confidential information that we possesses to the extent necessary for maintaining safety and security and comply with our legal agreements.
  • For fulfillment purposes, such as: Sending product, order, or account information to you.
  • For technical purposes, such as: Monitoring our website usage and data, identifying trends, determining the effectiveness of our marketing efforts, and enhancing the functionality of our websites to assist us in expanding and developing our business activities.
  • We do not sell your personal information in exchange for monetary compensation.

3. How We Share the Information?

  • We may share your information with vendors, consultants, agents, and other service providers to assist us with enhancing our business processes, our services, and our products. These services include our data processing, billing, customer support, information technology infrastructure, hosting our information technology infrastructure, providing security services, or optimizing our online or offline marketing efforts.

4. Your Privacy Rights

  • You may be able to review, update or modify certain information in your user account on the Site by logging in to the “My Account” or similar area of the Site.
  • You also may have the right to opt in to or opt out of certain of our uses and disclosures of your personal information. You also may tell us that you do not want to continue to receive our promotional messages by contact us. Please note that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

5. California Consumer Privacy Rights.
If you are a California resident, and you interact with us in an individual or household capacity (and not in a commercial or employment context), You are provided specific rights under the CCPA regarding your personal information, as described below:

  • You have the right to request that we disclose information to you about our collection and use of your personal information.
  • If you submit an access or portability request we will verify your request and respond promptly.
  • You have the right to request that we delete any your personal information which we have collected from you.
  • We may deny your request if retaining your personal information is necessary for us or our service provider to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • California’s law permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

6. A2P 10DLC Announcements 

By providing your phone number and opting in to receive messages from Sirenia Pet Ltd, you acknowledge and agree to the following terms:

  • Consent to Receive Messages: You consent to receive informational and promotional text messages from Sirenia Pet Ltd sent to the provided phone number.
  • Message Frequency: Message frequency may vary, and you understand that standard message and data rates may apply.
  • Opt-Out: You have the right to opt-out of receiving messages at any time. To unsubscribe, please contact us through consumer hotline：888-925-0982, Business hours: Monday to Friday 10:00-18:00.
  • Support: For assistance or more information, please send an email to service@ladynpet.com or contact us through consumer hotline：888-925-0982, Business hours: Monday to Friday 10:00-18:00.
  • Third-Party Sharing: You understand and agree that your opt-in information may be shared with third-party entities associated with delivering the messaging service.
  • Data Privacy: We respect your privacy and will handle your information in accordance with our Privacy Policy.

By agreeing to these terms, you confirm that you are the authorized user of the provided phone number and have the authority to consent to receive messages. You also acknowledge that message and data rates may apply, and your consent is not a condition for receiving services.

If you do not agree to these terms, please do not provide your phone number or opt-in to receive messages.

If you have the above requirements, please send an email to  service@ladynpet.com