FAQ
Product Selection
- Which type of litter should I choose if I have an automatic litter box?
For automatic litter boxes, we recommend our Granular series (pink package). The small granule size (0.1-0.2 inches) is specifically designed to work seamlessly with all major brands of self-cleaning litter boxes, preventing mechanical issues and ensuring smooth operation. - What’s the difference between Pellet and Granular litter?
The main difference is the size and shape: Pellets (0.4-0.6 inches) are larger and ideal for traditional litter boxes, while Granular (0.1-0.2 inches) is designed for automatic litter boxes. Both offer the same excellent odor control and clumping ability.
First-Time Use
- How much litter should I use?
For optimal performance, fill the litter box with 2-3 inches (5-7.5 cm) of litter. One 9lbs bag typically lasts one month for a single cat. For automatic litter boxes:
• Follow your specific machine’s instructions
• Since tofu litter is lighter than mineral litter, you usually don’t need to fill up to the recommended fill line Questions? Contact us anytime at service@ladynpet.com - How do I transition my cat to the new litter? Can I mix different types of litter?
We recommend a gradual transition over 7-10 days: Start by mixing 25% new litter with 75% old litter, then gradually increase the proportion of new litter every few days. This allows your cat to adjust to the new texture and scent naturally. - Will my cat accept the new litter right away?
Most cats adapt well to our litter due to its natural materials and dust-free formula. However, some cats may need time to adjust. For an easier transition, you can start with:
• Granular Series (Pink Package): Features smaller granules that many cats prefer
• Pheromone Formula: Contains calming pheromones to help ease the transition
Usage & Maintenance
- How long does one bag typically last?
A 9lb bag typically lasts one month for one cat.
- How often should I completely change the litter?
With regular scooping (1-2 times daily) and maintaining 2-3 inches of litter by topping up as needed, you should completely replace the litter every 2-3 months. - Is it really dust-free? What about tracking?
Our 5-step dust removal process ensures 99% dust-free performance. While no litter is completely track-free, our pellet formula significantly reduces tracking compared to traditional litters. The granular version may have slightly more tracking but is still minimal. - Any idea if it could be flushed if you have a septic system and not regular sewage?
Our tofu litter is made with eco-friendly and water-soluble materials. However, please check your local regulations and sewage system requirements before flushing. - Can rabbits or other small pets use this litter?
Yes, our litter is safe for rabbits and other small pets! Our natural, dust-free formula is suitable for various small animals.
Safety & Environmental
- Is it safe if my cat accidentally ingests the litter?
Yes, our litter is made from food-grade materials, primarily pea fiber. While we don’t recommend ingestion, occasional grooming-related ingestion is safe. If you notice your cat regularly eating litter, please consult your veterinarian. - Is this cat litter safe around children and other pets (dogs, rabbits)?
Our cat litter is crafted from natural, plant-based materials like pea fiber – byproducts of human-food factory. Unlike traditional clay litters, we use only plant-based ingredients that have been safely used in human and pet food production. - What makes this litter eco-friendly?
Our litter is made from sustainable pea fiber, a byproduct of food production. It’s 100% biodegradable and contains no harmful chemicals. The manufacturing process is designed to minimize environmental impact, and our packaging is recyclable.
Shopping & Support
- What is your Return Policy?
For specific return policy details, please contact our customer service team at service@ladynpet.com. We’re committed to ensuring your satisfaction with our products. - What about Shipping?
We offer FREE shipping on the Starter Kit! We partner with UPS to provide hassle-free delivery service to ensure your order arrives safely and on time. - What payment methods do you accept?
We accept the following payment methods:
• Credit Cards: Visa, MasterCard, and JCB (processed through either Epay or Tpay systems)
• Apple Pay Note: If one payment system cannot verify your credit card, you can try the alternate system. Please contact our customer service (service@ladynpet.com) if you need assistance with payment verification. - How can I contact Customer Service?
Our dedicated customer service team is available to help! You can reach us at service@ladynpet.com for any questions, concerns, or assistance you may need.
