Payments
【Credit card】
Currently, we accept Visa, MasterCard, and JCB. We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.
Customer service: service@ladynpet.com/us
Shipping
Home Delivery Only.
Orders over $25 ship free!
All other orders ship for a flat rate of $6.99.
To view the latest shipment’s status of your order, go to My Account.
※ You can check the latest shipment progress about 1-2 business days after your goods are shipped.
Shipping time depends on the shipping zone and does vary, and is not guaranteed.
【To United States: West】About 1-3 business days.
【To United States: Central】About 5-7 business days.
【To United States: East】About 7-10 business days.
※ The ship date may change due to annual leave or public holidays.
Via UPS.
Nope! The courier will leave your package at the door, inside your mailbox, or with your doorman.
Orders
If you would like to return the products, please keep them unopened and contact our customer service.
Noted: Returns and refunds will not be accepted once the goods are unpacked.
If the order status is shown as “Processing“, you can contact our customer service to cancel.
If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed.
